Delivery, Packaging, Storage

As soon as your order has been packed and is ready for dispatch, you will receive an email with the subject "📦 Your order for your furry friend has been packed

Sustainability is very important to us! We try to choose shipping providers that deliver at least climate-neutral . In Austria, this will even be possible from

Since we cook fresh, we ship your order always at the beginning of the week (Monday & Tuesday). So if you order on a Thursday, for example, it takes approx. 4 d

Storage and shelf life of your meals To keep our meals as fresh as possible, they are frozen right after cooking and delivered to you frozen. Arrival of your de

Flexibility is our middle name! Once you have logged in to your customer portal (Pfotenportal) , you have full control over your order. There you can, at any ti

We know that when you order frozen fresh dog food, on-time delivery is extremely important. That is why we work exclusively with very reliable shipping partners

Every food portion is different, and at HelloBello we tailor each one precisely to your furry friend's daily needs. Depending on the portion size and the matchi

All of our shipping carriers' services are set up so that your parcel can be left at your front door if you're not there to receive it and haven't specified a p

Sustainable disposal of our packaging To keep our shipping materials in the cycle as efficiently as possible, here is a simple guide to sorting them correctly.

Traveling and keeping your dog healthily fed is actually quite easy. You can have your deliveries sent to different locations within Germany, Austria, Liechtens

With half board, we deliver exactly 50 % of your dog's daily food portion (full board). This is ideal if you want to mix our meals with dry food, for example. T

To deliver frozen food safely to your front door, the industry traditionally uses thick, environmentally harmful Styrofoam boxes. At HelloBello, we take a compl

In weeks with public holidays, short delivery delays can occur. If you have been feeding HelloBello for a while, you have already received our "Icy Reserve" and

Of course! Whether you're going on vacation, moving house or ordering HelloBello for someone else, you can flexibly change the delivery address within Germany,

Heading off on holiday and want to keep feeding your dog HelloBello? No problem. Changing the delivery address You can have your delivery sent flexibly to a dif

Our packaging and special insulation have been carefully designed to make sure your meals stay at a safe temperature throughout transit. Occasionally, the packs