Would you like to change or update your payment method in your Pfotenportal, but it aborts with an error message? In most cases, this is caused by a security feature of your bank.
The most common cause: the 3D Secure code
Do you receive an error message containing the text "Authentication failed" (or something similar)? Then it is almost always due to the 3D Secure code being missing or not activated.
What is it? The 3D Secure code (often also known by names such as "Verified by Visa" or "Mastercard ID Check") is an additional security layer for online payments. In this process, you often need to confirm the payment via app, SMS or TAN procedure with your bank.
How to solve the problem:
Contact your bank: If authentication fails, please get in touch with your bank or credit card provider briefly.
Request 3D Secure: Ask your bank to activate the 3D Secure code for your card or to send you the corresponding access details for the approval procedure (e.g. an app).
Try again: Once the procedure is active, you can add your card in your Pfotenportal without any problems.
Was this helpful?