How can I change my shipping address?

You can easily change your delivery address in your customer portal (Pfotenportal). To do so, please follow these steps: 

1. Log in to your customer portal (Pfotenportal) 
   

2. Go to the menu item "ORDERS"

3. Now click on "Change shipping address" 

4. You will then be redirected to the following page, where you can change the address under "EDIT"

Please note:
If an order has already been triggered (confirmed), the shipping address can no longer be changed in the Pfotenportal. In this case, please contact our customer support.
As long as your order has not yet been shipped, we are happy to change the address for you. :)

Tip: You can also do this in our app - download it in the App Store or on Google Play.