How can I change my delivery cycle?

You can change your delivery cycle at any time in your customer account (Pfotenportal) . Please follow these steps:

1. Log in to your customer portal (Pfotenportal)

2. Please click "Meals" at the bottom

3. Scroll down to the section "Delivery cycle". You can now change it. Depending on the amount of food, you can choose from different delivery cycles. Click on the cycle that suits you.

4. Then please click on "Review change". An overview of the change will be displayed here. To confirm it, please click on "Save meal plan change"

Please note: Orders that have already been triggered/confirmed can unfortunately no longer be changed in the Pfotenportal. In this case, please contact our customer support — as long as the package has not yet been shipped, we are happy to make the change for you.