Sometimes things don't go as planned. Here you'll find the main options – and when we step in.
Replacement delivery for shipping problems
If your parcel arrives late through no fault of your own and the food has spoiled, we'll send you a replacement free of charge. Ideally, take a quick photo of the condition of the contents and get in touch with support.
Money-back guarantee
If your dog doesn't eat a recipe from your first order at all, we'll refund the purchase price of that recipe – provided you send us a video within 10 days of receipt and follow the transition steps.
Withdrawal
As fresh food, we cook individually for your dog. You'll find the details on the right of withdrawal in our withdrawal terms. If you have any questions, support is happy to help.
How to reach us
Email support@hellobello.at, via WhatsApp or by phone (Mon–Thu 09:00–12:00 and 13:00–17:00, Fri 09:00–12:00 and 13:00–15:30). You'll find all the details on our contact page.
To make things quick: have your order number and – for delivery problems – a photo ready.
Was this helpful?