My dog won't eat HelloBello – what can I do?

Don't worry – some dogs need a few days to get used to freshly cooked food. Especially dogs who previously knew heavily processed food with flavorings need time to adjust. That's completely normal.

These tips help during the transition

  • Warm the food slightly: let it stand at room temperature for a while or pour a little warm herbal tea over it – this makes it smell more intense. Please never heat it in the microwave.

  • Use a topping: our Tipi Topping or Liver Dream makes the meal especially tasty.

  • Temporarily reduce treats: this way your dog comes to the bowl hungrier.

  • Movement before meals: a walk around the block stimulates the appetite.

  • Patience and routine: fixed feeding times and calm during meals help.

And if it still doesn't work?

If your dog refuses a recipe from your first order entirely, our money-back guarantee applies: send us a short video of this within 10 days of receiving it, and we will refund the purchase price of the recipe in question (provided the transition steps have been followed).

Not sure? Get in touch with our customer support – together we'll find a solution.

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